Inactive Users Update

Show lapsed users what’s new since last time
Inactive Users Update

One of the best ways to resurrect inactive users is through a new feature update. If you’ve just launched a new feature and you’ve been working on it for a long time, your team probably want to shout it from the rooftops.

This email from Asana does exactly that. They want to show off a new feature to lapsed users and, in the process, highlight how their project management tool is constantly getting better.


new feature announcement re engagement email from asana

The email clearly describes what the new feature is—more importantly, it also explains why lapsed customers should care. It addresses the main benefit (“so you can easily see where work stands and hit your goals”) and includes a GIF directly in the email to visualize the changes in case customers don’t click through to the app.

What’s more, this approach alos works works with older features. You can easily “re-release” existing features to users who don’t actively engage with that aspect of your app due to feature blindness.

One of the best ways to resurrect inactive users is through a new feature update. If you’ve just launched a new feature and you’ve been working on it for a long time, your team probably want to shout it from the rooftops.

This email from Asana does exactly that. They want to show off a new feature to lapsed users and, in the process, highlight how their project management tool is constantly getting better.


new feature announcement re engagement email from asana

The email clearly describes what the new feature is—more importantly, it also explains why lapsed customers should care. It addresses the main benefit (“so you can easily see where work stands and hit your goals”) and includes a GIF directly in the email to visualize the changes in case customers don’t click through to the app.

What’s more, this approach alos works works with older features. You can easily “re-release” existing features to users who don’t actively engage with that aspect of your app due to feature blindness.

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