Feature Requests Follow-Up

DESCRIPTION

Everytime a user request a feature on your CSM or elsewhere, document it so that when you release one of these features, you can notify each customer who requested it with a personal follow-up.

 

By making things more personal, you'll get invaluable feedback on your product, build better relationships with your customers and maybe bring back some churned users.

👌 Learn more about this tactic

How Our Product Update Emails Get a 68% Response Rate

Groove

Customer emails about product updates are often an afterthought. Here’s why they shouldn’t be.

5 min

🛠 Tools for this tactic

Crisp

Crisp

Customer Messaging Platform For Startups & SMB's

Crisp

🔥 Examples

Intercom's feature requests follow-up

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